Tasting Room Manager

KEY REQUIREMENTS

• Lead front-of-house operations to deliver a welcoming experience for tour groups, walk-in visitors and VIP guests.
• Guide guests through curated wine tastings across Du Toitskloof’s wine range.
• Maintain high standards of visual presentation, cleanliness and layout across the tasting room and outdoor seating areas.
• Drive cellar-door wine sales targets.
• Promote and recruit members for the Du Toitskloof Wine Club.
• Manage point-of-sale (POS) systems, daily reconciliations and sales reporting.
• Oversee inventory control and stock replenishment.
• Manage staff performance and ensure consistent service standards.
• Assist with organising on-site events, private functions and weekend activities.
• Collaborate with the marketing and sales teams on seasonal promotions, local tourism initiatives and new product launches.
• Occasionally present DTK wines at off-site events, tastings and wine shows.

MINIMUM REQUIREMENTS

• Effective communication skills in both Afrikaans and English.
• Previous experience in a similar role will be an advantage.
• A professional, friendly and approachable manner.
• Enthusiasm for wine, hospitality and customer service, with the ability to lead a team.
• Availability to work the required weekends and occasionally on public holidays.