THE PROTECTION OF PERSONAL INFORMATION ACT (POPIA)
CUSTOMER PRIVACY NOTICE

This Notice explains how we obtain, use and disclose your personal information in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At BVPD (Pty) Ltd (including our website and digital platforms), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.

The Company

BVPD (Pty) Ltd

The Information We Collect

We collect and process your personal information primarily to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we record your contact details, including your name and organisation.

We collect information directly from you when you provide us with your personal details. Where possible, we will inform you which information you are required to provide and which information is optional.

We perform daily backups to Microsoft OneDrive and have discontinued local disk storage in order to enhance our data protection measures and strengthen firewall security.

Website usage information may be collected through the use of “cookies,” which allow us to gather standard internet visitor usage information.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. Where necessary, your information may also be retained for legal or research purposes.

Examples of use include:

Identifying and maintaining client contact information

Confirming and verifying your identity or authorised user status for security purposes

Detecting and preventing fraud, crime, money laundering or other malpractice

Conducting market or customer satisfaction research and statistical analysis

Audit and record-keeping purposes

Legal proceedings or regulatory compliance

Disclosure of Information

We may disclose your personal information to service providers involved in the delivery of products or services to you. We have agreements in place to ensure they comply with the privacy requirements of POPIA.

We may also disclose your information:

Where we have a legal duty or right to do so under law or industry codes

Where disclosure is necessary to protect our rights

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access or use. We continually review our security controls and processes to ensure that personal information remains secure.

Our security policies and procedures cover:

Physical security

Computer and network security

Access to personal information

Secure communications

Security in outsourcing activities or functions

Retention and secure disposal of information

Acceptable usage of personal information

Governance and regulatory compliance

Monitoring access and usage of personal information

Investigating and responding to security incidents

When contracting with third parties, we impose appropriate security, privacy and confidentiality obligations to ensure that personal information remains protected.

Your Rights
Access to Information

You have the right to request a copy of the personal information we hold about you. To do so, please contact us using the details provided below and specify the information you require.

We will require a copy of your ID document to confirm your identity before providing access to your personal information.

Correction of Information

You have the right to request that we update, correct or delete your personal information.

We will require a copy of your ID document to confirm your identity before making any amendments. We encourage you to keep your personal information accurate and up to date.

Definition of Personal Information

In terms of POPIA, “personal information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.

Personal information includes, but is not limited to:

All physical, postal and email addresses

Name changes (for which supporting documentation such as a marriage certificate or official change-of-name document issued by a state department may be required)

How to Contact Us

If you have any queries about this Notice, require further information about our privacy practices, wish to withdraw consent, or would like to access or correct your personal information, please contact:

jannike@bvpd.co.za